FAQ

  • How do I register my product?

    To register your product, please fill out the Registration form here.

  • What does my warranty cover?

    Both the Limited and Limited Lifetime Warranties cover defects in material and workmanship of the product. The warranties do not cover damages caused by accident, misuse, modification or normal wear and tear.

  • My device’s screen cracked while using the toughglass screen protector. Is screen repair/replacement covered by my warranty?

    The Ventev toughglass Limited Lifetime Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.

  • My toughglass screen protector cracked while protecting my handset’s screen, is this covered under warranty?

    The toughglass screen protector is designed to give your device an extra safety measure to increase the screen’s resistance. If the toughglass cracks while protecting your device, it has performed as designed and is not covered under the product’s warranty.

  • I have submitted a warranty claim, but have not heard back?

    Once a warranty request is submitted, an automated message will be sent to you with a case number. Please allow 7-10 business days for a replacement. If after 10 business days you have not heard from a Ventev representative or received your replacement, please send an email to info@ventev.com with your case number.

  • How do I submit a warranty claim?

    To submit a warranty claim, please fill in the Warranty Request form here.