FAQ

  • Do Ventev wireless charging products support iPhones launched before the iPhone 8?

    iPhones launched before the iPhone 8, 8 Plus and X were not wirelessly enabled. However, wireless receiving accessories are available to enable wireless charging through a case or adapter.

  • Do Ventev wireless charging products support the Apple Watch?

    No, Apple Watch currently does not support Qi standard charging.

  • If I have a case that has metal or magnets, will it interfere with wireless charging?

    Yes, it will interfere with the wireless charging and may trigger the red fault light on the wireless charging car kit and the wireless chargestand.

  • What does Qi Stand for? What is Qi 1.2.2?

    Qi wireless charging is a standard that is managed by the Wireless Power Consortium (WPC). The WPC is a group of leading manufacturers in a wide range of industries that understand the untapped potential of wireless charging. There are two active levels of Qi wireless charging: low power (the lowest) and medium power (the highest). Qi is utilized by hundreds of manufacturers and in over 1200 products already on the market. With Qi wireless charging technology, the power cord is eliminated once and for all, allowing you to go truly wireless.
    Qi 1.2.2 version was adopted in 2016 and supports high power charging.

  • How does Qi wireless technology work?

    At the base station, electrical power is converted and transmitted to your device through magnetic induction. A receiver in your device relays information back to the base station, keeping the base up to speed with your power capacity and charging progress, eliminating overcharge.

  • What is A4WP and PMA?

    Formed with the merger of Alliance for Wireless Power (A4WP) and Power Matters Alliance (PMA), AirFuel Alliance includes leading brands from a diverse set of industries. AirFuel enables more of the world’s mobile devices to sync up with a growing network of AirFuel destinations, for wireless power that’s available where needed: at home and work, on our commutes, and in other public venues.

  • How do I charge the wireless charging car kit?

    In order for the wireless charging car kit to work correctly, you will need to use all the components provided in the wireless charging car kit. The wireless charging car kit needs to be plugged into the included dashport rq1300 via the included Micro USB cable.

  • Do Ventev wireless charging products charge the iPhone 8, 8 Plus and X?

    Yes, all Ventev wireless products are Qi certified, making them compatible with the iPhone 8, 8 plus and X.

  • Can I use a case with the wireless charging car kit?

    Yes, you can use a case when wirelessly charging your handset with the wireless charging car kit.  One thing to note, if your case has metal within, your handset may not wirelessly charge.

  • Which handsets are compatible with the wireless charging car kit?

    Please check with your device manufacturer to see if your handset is able to charge wirelessly. Some devices have built in receivers and some require additional accessories to receive a charge wirelessly.

  • Does the wireless charging car kit vent mount fit every vehicle dash vent?

    The vent mount was designed to be universal. The rotating vent clip is compatible with most vehicle dash vents.

  • What do the LED lights indicate on the wireless charging car kit?

    Flashing blue: dock is charging

    Solid blue: dock is fully charged

    Flashing or solid red: fault

    Check for debris between the handset and the cradle and reinsert handset/device. Fault may also occur because the unit has become too hot.

    This can happen in the winter if hot air is blowing from the vents. If charging stops, remove the phone from the cradle until the interior of the car has warmed up.

    When the car is warm the amount of air and the lower temperature of the air will allow charging to restart. Replace you phone and it will start charging.

  • When using the wireless charging car kit, why does my phone start charging after stopping at a red light?

    Some newer cars have a gas saving system called Stop/Start where the ignition is stopped when the brake pedal is pressed and restarts once it is released. When this happens, the power to the wireless charging car kit may be interrupted long enough that your handset will need to re-establish the connection with the phone; once that happens charging will start again.