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If the product you received was damaged, defective, or if the wrong item was shipped to you and you’d like to exchange the product, please fill out a Warranty Request.


• Returns are available only for purchases made directly from Ventev.com.

• All merchandise must be unused and returned in its original, unopened packaging.

• Returns may be made within 30 days of receipt for a full refund of the cost of the merchandise.

• The total purchase amount will be credited to the charge card used for the purchase (minus shipping and handling).

To return an item you ordered from Ventev.com

Use the Return Form on the reverse side of the Packing Slip included with the merchandise. A pre-printed address label is included on the form for your convenience.


Download and complete the Return Form and include it with the merchandise. Send returns to:

Returns Processing

11111-A Gilroy Road

Hunt Valley, Maryland 21031

We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery. No CODs will be accepted; Ventev cannot be responsible for lost returns.