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Let Us Help You

 To contact Ventev about a warranty issue, please complete the form below. If you are a direct reseller, please contact your distributor/source. 

View our FAQ's for additional assistance.


When requesting a warranty replacement, proof of purchase is required. Without proof of purchase, Ventev is unable to process the warranty request. In some cases, the product being warranted needs to be returned prior to receiving a replacement product. 



Ventev Limited Warranty (Domestic)


One Year


Applies to the following product categories:


All Battery-Powered Products, including but not limited to:


powercells

powercases

powerdash

essentials batteries

essentials cables

essentials dash chargers

essentials wall chargers

dashmounts

charginghubs         

powerdocks

regen Case

2 in 1 Cable


The Ventev Limited Warranty guarantees to the end user of this product that it is free from defects in material and workmanship – and that if used in accordance with any accompanying labels or instructions, it will perform as specified for one year from the date of purchase. This limited warranty does not cover loss, theft, damages caused by accident, misuse, modification, or normal wear and tear. This warranty is Ventev Innovations' only warranty. There are no other express or implied warranties for these products, including any warranty of merchantability or fitness for a particular purpose; and purchaser's remedy is limited to the repair or replacement of the product. This warranty is only valid in the United States and the product must have been purchased through an authorized dealer. If the product was purchased in the United States and then taken out of the country, the International Warranty will apply.


Ventev will not be liable for any indirect, incidental, or punitive damages arising from the use of any Ventev products. The Ventev Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.


Ventev Limited Lifetime Warranty (Domestic)


Limited Lifetime Warranty


Applies to All Non-Battery Powered Products, including but not limited to:


wallports

dashports

chargesync cables

anti-glare/anti-fingerprint screen protection

Quick Charge accessories

auxiliary cables            

cases (excludes powercases and regen case)

earbuds

styluses


The Ventev Limited Lifetime Warranty guarantees to the end user of this product that it is free from defects in material and workmanship – and that if used in accordance with any accompanying labels or instructions, it will perform as specified. This limited lifetime warranty does not cover loss, theft, damages caused by accident, misuse, modification, or normal wear and tear. This warranty is Ventev Innovations' only warranty. There are no other express or implied warranties for these products, including any warranty of merchantability or fitness for a particular purpose; and purchaser's remedy is limited to the repair or replacement of the product. This warranty is only valid in the United States and the product must have been purchased through an authorized dealer. If the product was purchased in the United States and then taken out of the country, the International Warranty will apply.


Ventev will not be liable for any indirect, incidental, or punitive damages arising from the use of any Ventev products. The Ventev Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.


Ventev toughglass Limited Lifetime Warranty (Domestic)


Limited Lifetime Warranty


Product must be registered within 30 days after purchase


First toughglass replacement and shipping is free. Customer must pay for shipping and handling for subsequent replacements.


Applies to all Ventev toughglass SKUs purchased May 1, 2016 and onwards


Customers are required to register their toughglass within 30 days after purchase via email sent to info@ventev.com. Please include name, address, copy of receipt, picture of product in packaging and birth month.


The Ventev toughglass Limited Lifetime Warranty guarantees to the end user of this product that it is free from defects in material and workmanship – and that if used in accordance with any accompanying labels or instructions, it will perform as specified. This limited lifetime warranty covers the above mentioned toughglass products in the event of the product cracking, chipping, or shattering. This warranty does not cover toughglass products that have suffered through normal wear and tear. There are no other express or implied warranties for these products, including any warranty of merchantability or fitness for a particular purpose; and purchaser's remedy is limited to the repair or replacement of the product. This warranty is only valid in the United States and the product must have been purchased through an authorized dealer. If the product was purchased in the United States and then taken out of the country, the International Warranty will apply.

If the toughglass model requested in the warranty claim is no longer available, the end user can choose one of two options:


(1)  receive a glass screen protector made by another manufacturer of Ventev’s choosing 

(2)  choose one Ventev product with equal or lesser value than the toughglass in the claim 

Ventev will not be liable for any indirect, incidental, or punitive damages arising from the use of any Ventev products. The Ventev toughglass Limited Lifetime Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.


Ventev Limited Warranty (International)


As specified by Country


Applies to All Products


The Ventev Limited Warranty guarantees to the end user of this product that it is free from defects in material and workmanship – and that if used in accordance with any accompanying labels or instructions, it will perform as specified for one year from the date of purchase. This limited warranty does not cover loss, theft, damages caused by accident, misuse, modification, or normal wear and tear. This warranty is Ventev Innovations' only warranty. There are no other express or implied warranties for these products, including any warranty of merchantability or fitness for a particular purpose; and purchaser's remedy is limited to the repair or replacement of the product. This warranty is only valid outside of the United States and the product must have been purchased through an authorized dealer. In order to receive warranty assistance outside of the United States, you must comply with all applicable import and export laws and regulations and you will be responsible for all custom duties, V.A.T. and other associated taxes and charges upon receipt of shipment.

Ventev will not be liable for any indirect, incidental, or punitive damages arising from the use of any Ventev products. The Ventev Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.