FAQ

  • general
  • How do I register my product?

    To register your product, please fill out the Registration Form here.

  • What does my warranty cover?

    Both the Limited and Limited Lifetime Warranties cover defects in material and workmanship of the product. The warranties do not cover damages caused by accident, misuse, modification or normal wear and tear.

  • My device’s screen cracked while using the toughglass screen protector. Is screen repair/replacement covered by my warranty?

    The Ventev toughglass Limited Lifetime Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.

  • Can I use my chargers overseas?

    Yes, with the proper adapter, such as the Ventev global charginghub 300.

  • What is the difference between toughglass and toughglass edge to edge screen protection?

    The toughglass screen protector is a clear piece of glass that only covers the screen of the device. The toughglass edge to edge screen protector provides full face coverage for either a curved handset (i.e. Samsung Galaxy S7 Edge) or handsets that have a curved face (i.e. LG G5).

  • How do I open the power tube packaging?

    Simply remove the black lid from the bottom of the tube, and slide out your product.

  • What is Power Delivery?

    Power Delivery is a quick charging method defined by USB and ranges from supporting mobile phones to laptops.

  • Will Power Delivery harm my device?

    This technology will not harm your device. Power Delivery has safeguards to communicate with the device to provide the right charge, even if your device does not have Power Delivery.

  • Is my device compatible with Power Delivery?

    Many of the USB Type-C™ devices are compatible, but the charger is designed to be universal. Many non USB Type-C™ devices do not support Power Delivery, but are still able to be charged with a Power Delivery charger.

  • Are Ventev products Proposition 65 compliant?

    All Ventev products and packaging have been tested and are confirmed to be Proposition 65 compliant. Ventev products and packaging are free of any harmful chemicals as identified by the California Environmental Protection Agency’s Office of Environmental Health Hazard Assessment, who administers the Proposition 65 program.

  • I have a new USB Type-C™ device. Can I still use my existing charger?

    Yes, you can use your old charger as long as it has a Type A output. In that case you can use the Ventev A->C cable to charge your device.

  • Will the Quickcharge q1200 products charge my phone faster?

    Qualcomm® Quick ChargeTM 2.0 delivers up to 75% faster charging than conventional USB charging with devices that are Quick Charge compatible.

    Qualcomm® Quick ChargeTM 2.0 is compatible with devices with Snapdragon 800 processors. These devices are currently Quick Charge enabled. The QC 2.0 is only valid on 800 and above processors. QC 1.0 just means the phone charges at 5 Volts and more than 1 Amp. Snapdragon 400 and 600 processors are not capable of QC 2.0 (9 Volts).

    This charger is backwards compatible between Quick Charge 1.0 and Quick Charge 2.0.

    This charger rapid charges Micro USB devices and will charge Apple products at 1A.

  • Is there a difference in charging between USB Type-C™ charging and Qualcomm® Quick Charge™ 2.0?

    Typically, USB Type-CTM mobile devices charge at 5V, 3A = 15W and Qualcomm Quick Charge charges mobile devices at 9V, 1.67A = 15W. There is a slight edge in charging time with Qualcomm Quick Charge, which could vary from device to device.

  • Do Ventev wireless charging products support iPhones launched before the iPhone 8?

    iPhones launched before the iPhone 8, 8 Plus and X were not wirelessly enabled. However, wireless receiving accessories are available to enable wireless charging through a case or adapter.

  • What is Qualcomm® Quick Charge™ 3.0?

    Quick ChargeTM 3.0 is the latest advancement in charging technology. By increasing the rate at which power can be transferred to your device, Quick Charge 3.0 drastically decreases the charging time of enabled devices—up to 4x faster than conventional charging and up to 2x faster than Quick Charge 1.0.

  • Do Ventev wireless charging products support the Apple Watch?

    No, Apple Watch currently does not support Qi standard charging.

  • If I have a case that has metal or magnets, will it interfere with wireless charging?

    Yes, it will interfere with the wireless charging and may trigger the red fault light on the wireless charging car kit and the wireless chargestand.

  • What is the biggest benefit of Quick Charge™ 3.0?

    With the ability to identify the exact power needed to recharge a battery, Quick ChargeTM 3.0 provides a faster and more efficient charge. Quick Charge 3.0 is 38% more efficient than Quick Charge 2.0, capable of charging a phone from 0% to 80% in about 35 minutes vs. 2.0 which charges a phone from 0% to 50% in 30 minutes. In addition, Quick Charge 3.0 is connector independent and may be used on a large number of enabled devices including USB Type-C.

  • What does Qi Stand for? What is Qi 1.2.2?

    Qi wireless charging is a standard that is managed by the Wireless Power Consortium (WPC). The WPC is a group of leading manufacturers in a wide range of industries that understand the untapped potential of wireless charging. There are two active levels of Qi wireless charging: low power (the lowest) and medium power (the highest). Qi is utilized by hundreds of manufacturers and in over 1200 products already on the market. With Qi wireless charging technology, the power cord is eliminated once and for all, allowing you to go truly wireless.
    Qi 1.2.2 version was adopted in 2016 and supports high power charging.

  • How does Qi wireless technology work?

    At the base station, electrical power is converted and transmitted to your device through magnetic induction. A receiver in your device relays information back to the base station, keeping the base up to speed with your power capacity and charging progress, eliminating overcharge.

  • What is A4WP and PMA?

    Formed with the merger of Alliance for Wireless Power (A4WP) and Power Matters Alliance (PMA), AirFuel Alliance includes leading brands from a diverse set of industries. AirFuel enables more of the world’s mobile devices to sync up with a growing network of AirFuel destinations, for wireless power that’s available where needed: at home and work, on our commutes, and in other public venues.

  • Does Qualcomm® Quick Charge™ 3.0 work with all phones?

    Quick ChargeTM 3.0 will only work if both the device AND the charger support 3.0 technology. It is also backwards compatible with Quick Charge 2.0 and 1.0 devices. Currently, most devices using the following Qualcomm Snapdragon processor chipsets are able to charge via Quick Charge 3.0 technology: 820, 620, 618, 617, and 430.

  • Will Quick Charge™ 3.0 harm my phone?

    Quick Charge chargers are required to be certified by UL, one of the largest safety and certification companies in the world. This is to ensure product safety.

  • Which devices are enabled with Quick Charge™ 3.0 technology?

    Quick Charge technology provides accelerated charging for devices that have Qualcomm Snapdragon processors, including the
    LG G5, HTC 10, ZTE Axon 7, ASUS ZenFone 3 Deluxe, HP Elite x3,and HTC One A9.

    Visit Qualcomm’s website (https://www.qualcomm.com/products/snapdragon/devices/all?feature=Quick%20Charge%203.0) for a complete list of devices featuring this new technology.

  • Will Quick Charge™ 3.0 technology power my Apple® device or other mobile device?

    Quick ChargeTM 3.0 will charge Micro USB and Apple® mobile devices at their standard rate; however, it will not Quick Charge since the devices are not Quick Charge 3.0 compatible.

  • How do I charge the wireless charging car kit?

    In order for the wireless charging car kit to work correctly, you will need to use all the components provided in the wireless charging car kit. The wireless charging car kit needs to be plugged into the included dashport rq1300 via the included Micro USB cable.

  • Do Ventev wireless charging products charge the iPhone 8, 8 Plus and X?

    Yes, all Ventev wireless products are Qi certified, making them compatible with the iPhone 8, 8 plus and X.

  • Can I use a case with wireless charging products?

    Yes, you can use a case when wirelessly charging your handset with Ventev wireless charging products.  One thing to note, if your case has metal within, your handset may not wirelessly charge.

  • Which handsets are compatible with wireless charging?

    Please check with your device manufacturer to see if your handset is able to charge wirelessly. Some devices have built in receivers and some require additional accessories to receive a charge wirelessly.

  • Does the wireless charging car kit vent mount fit every vehicle dash vent?

    The vent mount was designed to be universal. The rotating vent clip is compatible with most vehicle dash vents.

  • What do the LED lights indicate on the wireless charging products?

    Flashing blue: dock is charging

    Solid blue: dock is fully charged

    Flashing or solid red: fault

    Check for debris between the handset and the cradle and reinsert handset/device. Fault may also occur because the unit has become too hot.

    This can happen in the winter if hot air is blowing from the vents. If charging stops, remove the phone from the cradle until the interior of the car has warmed up.

    When the car is warm the amount of air and the lower temperature of the air will allow charging to restart. Replace you phone and it will start charging.

  • When using the wireless charging car kit, why does my phone start charging after stopping at a red light?

    Some newer cars have a gas saving system called Stop/Start where the ignition is stopped when the brake pedal is pressed and restarts once it is released. When this happens, the power to the wireless charging car kit may be interrupted long enough that your handset will need to re-establish the connection with the phone; once that happens charging will start again.

  • charginghubs
  • Does the desktop charginghub s500 have surge protection?

    Yes, the desktop charginghub s500 does have surge protection. In the event of a surge, press the red reset button located on the side of the product to reset the circuit.

  • How many devices can the desktop charginghub s500 charge at one time?

    The desktop charginghub s500 can charge 5 devices simultaneously via three USB ports and two AC outlets. There is one 2.4A dedicated rapid-charge USB port.

  • What is the rating of the outlets on the desktop charginghub s500?

    The AC outlets’ rating is 10 amps total and they’re designed to power typical types of equipment such as monitors, scanners, and desk lamps. This product is not designed for use with space heaters or other small kitchen appliances. You can look on the nameplate of your device to ensure compatible charging.

  • What does the orange outline around the one USB port mean on the desktop charginghub s500?

    This USB port is a dedicated 2.4A port that is designed to rapid charge your device. This port is recommended for charging tablets and is safe for other devices such as smartphones.

  • What does the gray outline around the three USB ports mean on the desktop charginghub s500?

    These USB ports share 2A of power and are designed to charge 1-2 devices. These ports are recommended for charging smartphones.

  • Can you plug the desktop charginghub s500 into another surge protector?

    No, it is designed to be plugged directly into a grounded (three-prong) outlet. Local laws typically prohibit daisy chaining.

  • What does the red button on the side of the desktop charginghub s500 do?

    Press the red reset button after a power surge or circuit overload to reset the circuit. After the button is reset, power will now flow to your devices.

  • What does the grounded LED light on top of the desktop charginghub s500 mean?

    When the grounded LED light is on, it means that your desktop charginghub s500 is connected to a properly grounded outlet. If the grounded light is not illuminated, the outlet is not properly grounded. If the outlet is not properly grounded, the surge protector may be unable to protect your equipment. It is recommended to use a grounded outlet with your desktop charginghub s500.

  • What does the protected LED light on top of the desktop charginghub s500 mean?

    When the protected LED light is on, it means the desktop charginghub s500 is successfully protected from surges. When this LED light turns off, it means you have overloaded the circuit. To reset the circuit simply press the red button.

  • Can the desktop charginghub s500 be used outside of North America?

    No, the desktop charginghub s500 only works on 120VAC, which is only available in North America.

  • Is there a warranty for the desktop charginghub s500?

    One-year Limited Warranty; traction feet are excluded.

  • Are products connected to the desktop charginghub s500 warrantied against any surge-related damage?

    No.

  • Are the traction feet on the bottom of the desktop charginghub s500 covered under warranty?

    No, the traction feet are not covered under the product’s warranty.

  • What type of surge protection is provided by the desktop charginghub s500?

    1080J with a clamping voltage of 500V.

  • For the USB charginghub rq600, what does the green outlined USB port mean?

    This dedicated universal port (up to 3A) has Qualcomm ® Quick Charge ™ 3.0 technology for compatible devices. It will deliver the optimal charge rate for devices plugged into this port only.

  • For the USB charginghub rq600, what do the shared 5 ports mean?

    The 5 ports share a total of 7.2 amps which will sufficiently charge up to 5 devices at the same time. If five devices are plugged in simultaneously, the charger will allocate power across the five devices. Not all devices may receive optimal power for charging using the five shared ports.

  • Is the USB charginghub rq600 just for power or also syncing?

    The USB charginghub rq600 is for charging only, not for syncing or data transfer.

  • Is the USB charginghub rq600 compatible with Qualcomm® Quick Charge™ 2.0 devices?

    Yes, it is backwards compatible with Qualcomm® Quick Charge™ 2.0 devices.

  • Is the USB charginghub rq600 also a backup battery?

    No, it only delivers power to devices when plugged into the wall outlet.

  • Can the USB charginghub rq600 be used overseas?

    With the proper international adapter, it can be used overseas. No voltage converter is needed.

  • How many devices does the USB charginghub 400 support?

    The USB charginghub 400 is designed to charge four devices simultaneously.

  • Why is one of my devices charging slower than it normally does while using the USB charginghub 400?

    Charging rates depend on how many devices are being charged and the type of devices being charged.

  • What does the orange outline around the one USB port mean on the USB charginghub 400?

    This USB port is a dedicated 2.4A and is designed to rapid charge your device. This port is recommended for charging tablets and is safe for other devices such as smartphones or other USB accessories.

  • What does the gray outline around the three USB ports mean on the USB charginghub 400?

    These USB ports share 3A of power and are designed to charge 1 to 3 devices. These ports are recommended for charging smartphones or other USB accessories.

  • What devices should be used with the global charginghub 300?

    Devices that can accept 100–240V input, such as smartphones, tablets, laptops, and three-pronged devices, are perfect to charge via the global charginghub 300.

  • What devices should not be used with the global charginghub 300?

    The global charginghub 300 will not change voltage. If your device supports 110–240V, it is OK to use. If not, check that your device is compatible with countries’ voltage standards when traveling.

  • What devices should not be used with the global charginghub 300?

    The global charginghub 300 will not change voltage. If your device supports 110–240V, it is OK to use. If not, check that your device is compatible with countries’ voltage standards when traveling.

  • Is the global charginghub 300 a converter, specifically 120V to 240V?

    No, the global charginghub 300 will adapt your 120V plug to a 240V plug, but if your device cannot take 240V then please do not use it with this hub

  • For the global charginghub 300, how do I know which configuration to use for each country?

    The plug configurations are shown on the global charginghub 300 packaging and in the user manual.

  • Does the global charginghub 300 fit three-pronged devices?

    Yes, the global charginghub 300 fits three-pronged devices, but does not provide grounding or surge protection. The global charginghub 300 should be used with a surge-protected power strip to ensure your AC devices are surge protected.

  • Does the global charginghub 300 have a fuse?

    Yes, the global charginghub 300 has a 2.5A fuse. This fuse is not covered under the product warranty.

  • How do I replace the fuse if it is blown on the global charginghub 300?

    Simply loosen the black fuse cover on the bottom of the product and remove the blown fuse. Insert the new 2.5A fuse and replace the black fuse cover. You may need to use a small screwdriver to loosen the black fuse cover.

  • Where can I purchase a replacement fuse for the global charginghub 300?

    You can purchase a 250VAC, 2.5A ceramic fuse from your local hardware store.

  • What should I do if my USB ports are working but my AC outlet is not on the global charginghub 300?

    If the AC outlet is not working, then most likely the fuse is blown. To fix, simply loosen the black fuse cover on the bottom of the product and remove the blown fuse. Insert the new fuse and replace the black fuse cover. You may need to use a small screwdriver to loosen the black fuse cover. You can purchase a new 2.5A ceramic fuse from your local hardware store.

  • Does the global charginghub 300 have surge protection?

    No, the global charginghub does not have surge protection.

  • Are the USBs on the global charginghub 300 shared or split circuitry?

    The USBs are shared circuits—meaning that both ports share 2.1A. When both are in use, each port will give roughly 1A.

  • Will the global charginghub 300 charge my device at it’s maximum rate?

    Yes; with a few exceptions, Apple® devices will only charge at 1A.

  • Is the global charginghub 300 CE certified to be compliant in Europe?

    Yes; it is also RoHS compliant.

  • Is there a warranty for the global charginghub 300?

    One-Year Limited Warranty with the exception of the 2.5A fuse.

  • How do I change the prong configuration on the global charginghub 300?

    To switch the prong configuration, press the black button on the side of the global charginghub 300 and push the selected prong selector up. Release the black button and now select the prong configuration needed by pressing down on the newly selected prong button.

  • Will the USB port on the charginghub 200 rapid charge my device?

    Yes, the wall charginghub 200 will rapid charge a device at a maximum of 2.4A.

  • Does the wall charginghub 200 have surge protection?

    No, the wall charginghub 200 does not have surge protection.

  • Will the wall charginghub 200 only take up one wall outlet?

    In most cases, the wall charginghub will only take up one outlet.

  • Does the AC outlet on the charginghub 200 have a different power output?

    The AC outlet on the wall charginghub 200 is a pass-through outlet. The power coming out of your wall outlet will be the same power coming through the wall charginghub AC outlet.

  • Does the wall charginghub 200 have a fuse?

    No, the wall charginghub 200 is not fuse protected.  

  • Is the wallport pd1180 USB certified?

    Yes, this charger is certified to ensure proper compatibility with your device.

  • Does the wall charginghub 200 have a circuit breaker?

    No, the wall charginghub 200 does not have a circuit breaker.

  • Can the wall charginghub 200 be used outdoors?

    No, the wall charginghub 200 should only be used indoors. It is important to note that this charger should not be used with aquariums. As with most electrical sockets, it should be kept dry and  away from water.

  • Is there a warranty for the wall charginghub 200?

    One-Year Limited Warranty.

  • Will the wall charginghub 200 charge an Apple® device?

    The wall charginghub 200 will charge any Apple® device up to 2.4A.  

  • dashports
  • My dashport r2240 simply stopped working, but once I reinsert it, it begins to work again. Is that normal?

    The dashport r2240 does not have an “auto” reset function. Once the device is fully charged, the dashport r2240 will turn itself off to protect the device. In order to reset the charger, simply unplug and plug the dashport r2240 back into cigarette lighter to reset the circuit.

  • wallports
  • Will my existing Ventev chargesync USB Type A-C 2.0 cable work with the wallport r1300?

    A USB Type C-C cable is used with the wallport r1300.

  • Is the wallport r430 charger just for power or also syncing?

    The wallport r430 is for charging only, not for syncing or data transfer.

  • Can I optimally charge 4 devices at the same time without affecting the charging speed with the wallport r430 charger?

    Not all devices may receive optimal power for charging using all four ports. For non USB Type-CTM devices, use the dedicated 2.4A port. For USB Type-CTM devices, use the USB Type-C TMport.

  • For the wallport r430 charger, what do the shared 3 ports mean?

    The 3 ports share a total of 3 amps which will sufficiently charge up to 3 devices at the same time. If three devices are plugged in simultaneously, the charger will allocate power across the three devices. Not all devices may receive optimal power for charging using the three shared ports.

  • batteries
  • Does the chargestand 3000c need to be removed from its power source in order to charge a device?

    No, it will charge the attached the device, then the battery.

  • Can the chargestand 3000c charge it’s battery and a device simultaneously?

    Yes, but it will charge the device first.

  • Can I use my device in portrait and landscape orientation with the chargestand 3000c?

    Yes, the cable must be removed in order to use the device in landscape mode.

  • How do I take the cable in and out on the chargestand 3000c?

    For horizontal orientation: make sure connector tip is vertical, then gently push backwards to unlatch connector from base.  To put back into chargestand, make sure connector is vertical and snap back into home position. The instructions are also in the manual and on the inside of the lid of the chargestand 3000c.

  • Is there an automatic shut-off on the chargestand 3000c?

    Yes, after 1 hour of non-use, the chargestand 3000c will automatically shut down. It can also be shut off immediately by holding the power button for 2 seconds.

  • How do I check the battery level on the chargestand 3000c?

    Tap the button to check the battery level.

    Hold the power button to turn on when using as a battery.

  • How do I turn on the chargestand 3000c?

    Hold the power button to turn on when using as a battery.

    Tap the button to check the battery level.

  • Can I charge my tablet with the chargestand 3000c?

    The chargestand 3000c is not the optimal charging solution for a tablet. However, it will provide a charge.

  • How do I charge the chargestand 3000c?

    It can be charged with any charger or computer/laptop using a Micro USB cable.

  • Can I use the chargestand 3000c with my computer/laptop?

    Yes, it can be used with a computer/laptop by plugging into the computer’s USB output.

  • How long does it take to charge the battery in the chargestand 3000c?

    It take approximately 2.5-3 hours to charge the battery.

  • Is the USB Type-C™ adapter removable from the chargesync 2-in-1 cable?

    The USB Type-CTM adapter can slide along the cable, but it is not removable.

  • With the chargesync 2-in-1 cable (Micro/USB Type-C™), is it USB 2.0 or 3.1?

    The chargesync 2-in-1 cable supports USB 2.0 data speeds.

  • With the chargesync 2-in-1 cable (Micro/USB Type-C™), can I charge two devices at once?

    The chargesync 2-in-1 cable combines two connectors in one. You can either charge a Micro USB device or USB Type-CTM device.

  • What is an E-marker?

    An E-marker (electronic marker) is a term to describe the authentication between the charger and the cable.  It is also called a “handshake” that confirms they are compatible.

  • What is the difference between USB 3.0 and USB 3.1?

    USB 3.0 is an old term that has been replaced by USB 3.1 generation 1 (Gen 1).  USB 3.1 is designated as having two generations. Generation 1 has data speeds up to 5Gbps, while Generation 2 has a data speeds up to 10Gbps.

  • What is the difference between a Ventev chargesync USB Type C-C 3.1 cable and a Ventev chargesync USB Type C-C 2.0 cable?

    While it has the same current rating, the Ventev chargesync USB Type C-C 3.1 cable provides faster data transfer speed.

    See the chart below:

    Data Speed Current Rating Cost
    a->c 480Mbps  1.5A-3A lowest
    c<->c 2.0 480Mbps  3A mid
    c<->c 3.1 10Gbps  3A highest
  • What’s the difference between USB 2.0 and 3.1?

    The main difference between 2.0 and 3.1 is the data speed. USB 2.0 can transfer data at a maximum speed of 480Mbps. USB 3.1 can transfer data at a maximum speed of 10Gbps. USB 3.1 can also support HD video and other alternate modes.

  • Are there any other benefits to using a USB Type-C™ cable?

    Yes, data speed is another benefit of using a USB Type-CTM cable. The real benefit is experienced when using a USB Type-CTM 3.1 cable.

    Data Speed Current Rating     Cost
    a->c 480Mbps  1.5A-3A     lowest
    c<->c 2.0 480Mbps  3A     mid
    c<->c 3.1 10Gbps  3A     highest
  • What type of resistor does the USB Type C-C cable use?

    The USB Type C-C cable does not have a resistor. It does not need a resistor because a CC wire is present within the cable. This specific wire provides the line of communication for power negotiation between the charger and device.

  • Is the USB Type-C™ cable reversible?

    Yes, the USB Type-CTM end of the cable is reversible – there is no wrong way to plug in.

  • What does a resistor do within the USB Type A-C cable?

    The resistor value allows your USB Type-CTM device to charge safely with your existing USB chargers.

  • What type of resistor does your USB Type A-C cable use?

    Our cable uses the 56K resistor, which is the approved USB specification for USB Type A-C cables.

  • Will my USB Type A-C cable damage the current charger (any USB port) I am using?

    No, it will not since Ventev USB Type-CTM products are USB specification compliant.

  • When plugging in my lightning cable to my device, I received an error message stating “this device is not compatible.” Is this normal?

    In previous iOS software updates, we have seen Apple® devices not recognizing the previously used cables. This does not mean your cable is defective; there may be a glitch in the software update. Before submitting a warranty claim, please clean the cable connector and charging port of the device and reinsert the cable.

  • Is my lightning cable certified by Apple®?

    Yes. All Ventev lightning products are certified by Apple®. You can find the MFi (Made for iPhone) badge on our packaging for lightning products.

  • If my device’s battery is completely dead, will the Ventev powercell 3015c with USB Type-C™ cable charge my device fully?

    No, if the battery is completely dead and due to the energy to recharge, the device may not reach 100%, but will be charged sufficiently for use.

  • How can I charge my Ventev powercell 3015c with USB Type-C™?

    You can charge the Ventev powercell 3015c with the included Micro USB cable.

  • Will the Ventev powercell 3015c with USB Type-C™ cable provide the fastest charging rate for my handset?

    No, the Ventev powercell 3015c with USB Type-CTM cable provides 1.5A.

  • How can I manually reset my powercell unit?

    powercell 3015: Push power button to reset battery
    powercell 3015c : Push power button to reset battery

  • How long will it take to fully charge my powercell’s battery?

    See the chart below for some of our popular battery powered product charge times.

    Product Battery Size Typical Charge Time
    powercell 3015 3000 mAh 3-4 hours
    chargedock 2000 2000 mAh 2-3 hours

    Utilizing a maximum charge rate will ensure the least amount of time to charge your powercell.

  • When will I know if my powercell is fully charged?

    While your powercell is charging one of the four LED lights will be blinking indicating the current battery status. Your powercell will indicate fully charged when all LED’s are fully lit and stop blinking.

  • My toughglass screen protector cracked while protecting my handset’s screen, is this covered under warranty?

    The toughglass screen protector is designed to give your device an extra safety measure to increase the screen’s resistance. If the toughglass cracks while protecting your device, it has performed as designed and is not covered under the product’s warranty.

  • I have submitted a warranty claim, but have not heard back?

    Once a warranty request is submitted, an automated message will be sent to you with a case number. Please allow 7-10 business days for a replacement. If after 10 business days you have not heard from a Ventev representative or received your replacement, please send an email to info@ventev.com with your case number.

  • How do I submit a warranty claim?

    To submit a warranty claim, please fill in the Warranty Request form here.